Privacy, registration and refund policy.

Privacy

Who is responsible for your information

TrainMeister Academy Sdn. Bhd. (Registration No. 202301004099 (1498018-T)) manages the personal information collected for its enquiries, registrations and training administration.

Information we may collect

Depending on how you contact or register with TMA, we may collect your name, telephone number, email address, company, job role, selected programme, preferred date, participant names, funding or payment route, attendance information, feedback and information you choose to provide in an enquiry.

TMA does not collect IC or passport numbers through its standard online course registration forms. If separate identity or attendance information is required for a specific administrative, funding or regulatory purpose, it will be requested separately and only for that purpose.

How we use the information

We use personal information to respond to enquiries, review registration requests, confirm programme arrangements, manage attendance and certificates, administer payments or HRD Corp related documentation, provide course information and improve our training services.

Sharing, security and retention

Information is shared only where reasonably required to deliver or administer the programme, work with relevant service providers, meet funding or legal requirements, or where you have authorised the disclosure. TMA takes reasonable steps to protect the information and keeps it only for as long as needed for the relevant business, training, accounting or legal purpose.

Your choices

You may ask TMA to access or correct your personal information, withdraw consent where applicable, or stop using your details for promotional communication by contacting us.

Registration

Submitting a website or Google Form is a registration request. A place is confirmed only after TMA confirms the registration through WhatsApp or email and any required payment or HRD Corp process has been completed.

Please provide accurate and current information. Programme dates, venue arrangements and availability remain subject to confirmation by TMA.

Date changes and refunds

Payment error

A refund request may be made within 72 hours from the time of payment where there is a duplicate payment, an overpayment or payment for the wrong TMA programme. For an overpayment, only the excess amount will be refunded.

Customer requested changes

After a registration and payment have been confirmed, the registration cannot be cancelled for a refund. Selecting the wrong intake date or becoming unavailable for the confirmed date is handled through a transfer to another available programme date, subject to confirmation by TMA.

If TMA cancels or reschedules a programme

A cash paying customer may choose a full refund of the amount paid or transfer the registration to another available date. Where an HRD Corp registration has no cash payment, TMA will arrange a date change or update or cancel the relevant application or administrative process as required. Any actual cash payment received will be handled according to the cash refund option above.

Refund requests

Please include the participant name, programme and payment details so TMA can verify the request. Approved refunds will be returned to the original payer or through another verified arrangement agreed in writing.

Contact

Questions about this policy, personal information, registration or a refund request can be sent to: